An eSIM (embedded SIM) is a digital SIM card that can be installed directly into your smartphone or other mobile devices. It is an alternative to the physical SIM card you’re used to.

Yes, you can do it by entering the eSIM Explore Center or through our App.

If you cannot find the code, please contact our 24/7 customer support team at help@esimexplore.com or our online chat option. We will resend you the code through email.

Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your cellphone’s settings. This will not incur any additional charges, as long as you have already set up the eSIM Explore eSIM.

With your eSIM Explore eSIM you can connect at 4G, LTE, and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds.

Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it just like normal.

Once you make the payment, we will send your eSIM Explore eSIM to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.

Since the launch of the iPhone 14 without a slot for physical SIM cards, eSIM technology has become increasingly popular. Many compatible mobile phones, including Samsung Galaxy, iPhone devices like the iPhone XS Max, Google devices, OPPO, and more, support eSIM. Go here to check the complete list of eSIM compatible devices.

Unfortunately, it is not possible to make calls, send SMS, or receive SMS. However, with the eSIM mobile data, you can continue using instant messaging applications such as WhatsApp or iMessage.

eSIM Explore offers a convenient and cost-effective eSIM solution for travelers. Compared to other eSIM providers, eSIM Explore stands out with its extensive coverage, competitive data plans, and affordable pricing. With eSIM Explore, you can easily set up your eSIM and enjoy reliable network coverage during your travels.

At eSIM Explore, we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:

• You bought the eSIM without checking the compatibility with your cellphone.
• You canceled your trip or no longer need the eSIM.
• If you experience connection issues, we can provide a full or partial refund.

Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days. For more details, terms, and conditions, we invite you to read our Refund Policy.

There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.

If needed or when changing phones during your trip, you can transfer your eSIM. However, note that you can only transfer the eSIM to two devices—the original one and a new one. Once you’ve installed it on a different device than the original, you won’t be able to reinstall it on the original device and you must deliver the eSIM from the original device to install it in the second device.

To check the data balance you have left, log in to our eSIM Explore Center with the credentials we sent you by email when you made the purchase. You can also check your data balance from the data settings on your device.

You need WiFi to set up your eSIM, so we recommend that you install and activate your eSIM just before your departure. You can also wait until you arrive at your destination to activate the eSIM, but remember that you need a prior WiFi connection for the set-up process.

After your purchase, we will send a QR code to your email. Either print the QR code or open it on your computer. On your cell phone, go to Settings > Mobile/Cellular Data > Add Data Plan and scan the QR code. Your phone will allow you to set up a specific name for this data plan. You will now be able to switch between your eSIM Explore data plan and the original plan from your provider. The eSIM Explore data plan will only work once you arrive at your destination. Once you land, turn on data roaming on your cellphone settings and activate the eSIM Explore data plan.